Novotel Basel City

Rooms are decent with facilities for tea and coffee. Remember to ask for toiletries from housekeeping/reception as these are not automatically placed in room. European Breakfast buffet was large with lot of varieties. Do not expect indian food items (for indian travellers). Location is the best part of it. Quite close to SBB Bahnoff (Swiss railway station) around 800 metres . Tram stoppages are just opposite to the entrance (50 metres)

Booking.com suggested we had breakfast, when quoted and booked we were happy to pay more as the quote included breakfast however we hadn’t noticed on booking confirmation didn’t include breakfast, unsure why this changed however we weren’t happy that breakfast wasn’t included when quoted it was. This is a booking.com error that the hotel should be aware of misleading sales. We chose the hotel over another because of the breakfast included in quote, however we could have saved money and better location if we had known breakfast wasn’t included.

I had a fantastic stay at this hotel! The staff were extremely friendly and always willing to help, making my family feel very welcome. The location was excellent—right across the road from the tram '15', which took me directly into the city centre with ease. Breakfast was also great, with a good selection to start the day.

This was a great hotel. We had one night in Basel city for the Christmas Markets. The hotel was clean, modern and comfortable. We didn’t hear anyone else the whole time. The front desk staff was perfect. On the way home from the Christmas market, the cab driver pulled a fat one saying he couldn’t take a card (didn’t mention it when we got in.) We did not have Swiss francs, so I inquired at the front desk about exchanging US dollars to pay him. The women I spoke with was wonderful, once she understood what was happening, she said, no this is not ok. It’s illegal for taxis not to accept credit cards in all of Basel City. I asked what I should do and she said, tell him that - usually they just drive off. I returned to the cab and repeated what she had said and he didn’t have much of a response, I repeated it to my husband who was feeling bad about the situation and basically said too bad, you have to accept a CC. We are willing to pay. And he drove off. I can see where tourists might be in this situation, and not know what to do. She said the idea is then they can pocket the cash instead of the company getting the fare. I wish I knew her name (you know who you are!) After a lovely night at the market, and a long day of travel it was nice to have someone to aid us in that situation.

Kind and helpful staff who spoke a number of languages. Good breakfast buffet spread. Comfortable and clean rooms. Close to the airport and 200m away from a tram line. Excellent location if going to an event at St. Jakobshalle.